![]() “ is a member of the LGBT community,” Pubill says. Shortly after the videos were posted, he parted ways with the restaurant. If everything’s OK, Pubill gives them a thumbs-up through the window.īut even with this precaution, Omar didn’t feel safe enough to continue working at Earth To Us, Pubill says. She contacted the police and requested that they start checking in on the restaurant every few hours. “People were calling and saying, ‘Something could happen to you after work, when you close,’” Pubill says. The scariest messages were the private ones. “It’s like they don’t understand that there’s a human being on the other side who is receiving this,” Pubill says. On Instagram, the comments-which Pubill has since disabled-were shorter and cruder: “Fix ur shitass attitudes.” “Fire that zesty worker.” HORRIBLE CUSTOMER SERVICE WILL YOUR DOWNFALL.” “YOU OBVIOUSLY DONT UNDERSTAND CUSTOMER SERVICE. “If you hate people then work at HOME,” another wrote. He lacks the respect that my 5yr old has.” “I have no idea how this guy () sleeps at night. “The food is decent but the customer service was absolutely horrible,” one Google reviewer wrote. Many reviewers identified Omar by name and wrote from the perspective of real customers, parroting Chime Time’s talking points. Dozens of one-star reviews were posted on Google and Yelp. In the hours after the video was posted, Pubill says vitriolic comments on the restaurant’s Instagram page rose to the mid-hundreds. “Let me tell you a little secret: Find another job. “If you have a problem with face-to-face customer service, let me help you out,” he said. And on March 11, when Chime Time posted a second review focused entirely on customer service, that army swelled. “However, due to customer service, it goes from 8.5 down to 4.”Įven without context, the point reduction was enough to mobilize an army of trolls. “I’m gonna rate this restaurant an 8.5 ,” he said. In the last few seconds of the video, he delivered his rating. ![]() The ingredients in the loaded nachos were fresh, he told viewers, and the Impossible burger patacón was something he “would get again.” The vegan mac ’n’ cheese was too salty for his liking, but he enjoyed the creamy texture. His feedback on the food was largely positive. The video raked in several hundred thousand views. ![]() In typical fashion, Chime Time-who has more than 1 million followers across the two platforms and uploads multiple restaurant reviews each day-recorded the review while sitting in his car and eating takeout. The best of INDY Week’s fiercely independent journalism about the Triangle delivered straight to your inbox. ![]()
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